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FAQ

Frequently asked questions we answered

We are currently able to ship to the following countries:

The Netherlands, Belgium, Germany, Luxembourg, Bulgary, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain & Sweden

All the goods will be shipped from either the Netherlands or Germany. Therefore, the shipping time will be decided based on your location.

For a detailed overview of our shipping times and rates, check out this page.

At the moment we accept Credit/Debit cards, Paypal and iDeal payments.

Before returning, make sure you are following the criteria stated below:

  1. You have 14 calendar days to return an item from the day you received it.
  2. The item must be in the same condition as you received it.

If you would like to return a product, you would have to take the following steps:

  1. Send an email to returns@gosensic.com, stating you would like to return the item. Please mention the reason for return as well.
  2. You will be responsible for paying for your own shipping costs for the return.
  3. Once we receive your item we will inspect it and notify you.
  4. If your return is approved we will initiate the refund to the original payment method. You will receive the credit within a certain amount of days, depending on the card issuer’s policies.
Our products come with a warranty period of one year.

When you are certain the product is broken, please take the following steps:

  1. Please send us an email to support@gosensic.com explaining what exactly is broken (with pictures if possible).
  2. If we concluded that there is no repair possible, you can either choose to return the item and receive a new one, or receive a partial refund (depending on the damage).
  3. If you choose to return the item, you will be responsible for paying for your own shipping costs.
  4. We will notify you when we receive the return and send out the replacement.

After purchasing your product, you will be provided with the track & trace code with a link in your mailbox.

If it doesn’t seem to work, you can always send us an email to support@gosensic.com

Can't find the answer?

Feel free to contact us!

We are currently able to ship to the following countries:

The Netherlands, Belgium, Germany, Luxembourg, Bulgary, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain & Sweden

All the goods will be shipped from either the Netherlands or Germany. Therefore, the shipping time will be decided based on your location.

For a detailed overview of our shipping times and rates, check out this page.

At the moment we accept Credit/Debit cards, Paypal and iDeal payments.

Before returning, make sure you are following the criteria stated below:

  1. You have 14 calendar days to return an item from the day you received it.
  2. The item must be in the same condition as you received it.

If you would like to return a product, you would have to take the following steps:

  1. Send an email to returns@gosensic.com, stating you would like to return the item. Please mention the reason for return as well.
  2. You will be responsible for paying for your own shipping costs for the return.
  3. Once we receive your item we will inspect it and notify you.
  4. If your return is approved we will initiate the refund to the original payment method. You will receive the credit within a certain amount of days, depending on the card issuer’s policies.
Our products come with a warranty period of one year.

When you are certain the product is broken, please take the following steps:

  1. Please send us an email to support@gosensic.com explaining what exactly is broken (with pictures if possible).
  2. If we concluded that there is no repair possible, you can either choose to return the item and receive a new one, or receive a partial refund (depending on the damage).
  3. If you choose to return the item, you will be responsible for paying for your own shipping costs.
  4. We will notify you when we receive the return and send out the replacement.

After purchasing your product, you will be provided with the track & trace code with a link in your mailbox.

If it doesn’t seem to work, you can always send us an email to support@gosensic.com

Can't find the answer?

Feel free to contact us!

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